Frequently Asked Questions
Everything you need to know about your order and our collections.
What is the standard shipping time for orders?
We typically process and ship orders within 2-3 business days. Standard shipping usually takes 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a claim.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How should I care for my White Mountain Puzzles apparel?
To preserve the quality of our fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions are located on the interior label.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. We can only make changes or cancellations within 30 minutes of order placement.